We strive to do our best; but sometimes things can go wrong. If you wish to raise a complaint, please get in touch with your name, email address and details about your complaint and we’ll try our best to fix the problem.
You can email us at help@currensea.com
How long does it take to resolve a complaint?
The more information you give us about your complaint, the better e.g. dates, amounts, etc. Whilst we strive to resolve complaints within 15 working days, you should know that in some (particularly complex) cases, it can take up to 8 weeks to send a final response. If that were to happen, we will reach out to you within 15 working days to let you know.