We know that sometimes things can go wrong, please get in touch with your name, email address and details about your complaint and we’ll try our best to fix the problem.
You can email us at firstname.lastname@example.org, write to us at 12 Hammersmith Grove London W6 7AP or you can call us on 0203 319 6588.
How long does it take to resolve a complaint?
We aim to resolve complaints immediately where possible or within three working days if it is a more complex issue. The more information you give us about your complaint, e.g. dates and amounts, the better. You should know that in some particularly complex cases, we allow up to three weeks to send a final response. In the unlikely event that this is the case, we will keep you updated and let you know if you’re eligible to raise a complaint with the Financial Ombudsman Service.