If your card is lost or stolen, freeze it as soon as possible via your mobile app, or by logging into the Currensea website, and going to the 'Card' section and toggling "Freeze Card". Keep in mind that you can't unfreeze your card using the website - this can only be done via the app.
You can also replace your card in the same section of the app. In some instances, you may be charged a small fee of £5 for a replacement card, so it’s important that you keep your card safe.
Please then get in touch with our help team if you have any unrecognised transactions. You can contact us directly via email (help@currensea.com) or via live-chat (available on our website Monday - Friday from 9.30am to 5.30pm).
If you lose your card on holiday, we will do our best to get a new card to you as quickly as we can. There may be additional charges for international postage.
My Currensea card is lost or stolen
