If this happens, then firstly – don’t panic. Please wait for 7 days for this to track; as some transactions take a little while to be reported to us by the merchants.
Whilst the vast majority of transactions do track, there will always be situations where, for instance, anti-spyware, anti-virus or other protection on your computer might prevent cashback tracking back to your account. If after 7 days, the cashback has not been tracked to your account, simply lodge a 'Missing Cashback Claim' by contacting our customer service team at firstname.lastname@example.org. Please use the subject line: ‘Missing Cashback Claim’ for the email, and provide as much information as possible for the purchase including your order number as supplied by the merchant, and we'll be able to look into it for you.
Having received your cashback claim, we will then chase the merchant for your cashback on your behalf. The vast majority of claims are resolved successfully within 2 or 3 months. Even if your claim takes longer, we still expect to be able to resolve it in due course.
Please note that you will not be able to earn cashback from two websites at once, so using other cashback sites such as Topcashback and Quidco will not double the amount of cashback you should expect to receive.