There are a few things that may prevent you from being eligible for cashback:
- Where a purchase is cancelled, returned or amended
- Where the order is not completed wholly online in a single visit to the merchant
- Where the merchant’s terms and conditions for cashback have not been met
- Another referrer has been awarded the cashback commission (This may be due to shopping around prior to purchase, using comparison services or having multiple tabs open at the time of purchase)
- The merchant has ceased trading or has gone into administration