If there is an issue with a payment on your Currensea card, or you don’t recognise a transaction, freeze your card and get in touch as soon as possible. You should always contact Currensea directly and not the bank your account is linked to.
You can check the transaction details by clicking on it in your transaction list, by logging in via the website here or via the mobile app.
Have a look at all the information to confirm it isn’t a transaction you made. If you don’t recognise it, freeze your card immediately and email us at help@currensea.com. If you do recognise it, but you have an issue with the payment itself, please email us at help@currensea.com as we will investigate this for you.
I have an issue with a payment / there has been fraud on my Currensea card
